Refund Policy

1. Purchases on our website

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all orders placed on dracochinese.com. Paddle handles payment, invoicing and refunds for these orders.

14-day money-back guarantee

• You can request a full refund within 14 days of your first payment for a monthly or annual subscription.
• The same applies to each renewal payment: if a renewal charged you by surprise, ask for a refund within 14 days of that payment.
• When a payment is refunded, the Premium access paid for by that payment ends.

After 14 days

• Payments are generally not refunded after 14 days, including for unused parts of a billing period, unless required by law.
• You can cancel at any time. Your subscription will not renew, and you keep Premium until the end of the period you have already paid for.

How to request a refund

• Email us at service@dracochinese.com from the address you used for the purchase, or
• Contact Paddle directly at paddle.net using the details in your receipt email.

Refunds are paid back to the original payment method. Depending on your bank or card provider, it usually takes 5–10 business days for the money to appear.

2. Purchases in the App Store or Google Play

Subscriptions bought in the DracoChinese iOS or Android app are sold and billed by Apple or Google. We cannot issue refunds for these purchases ourselves. Please request a refund from the store you bought from:

• Apple App Store: reportaproblem.apple.com
• Google Play: Google Play refund help

3. Your statutory rights

This policy does not limit any rights you have under the consumer protection laws of your country, including the right of withdrawal for consumers in the European Union and the United Kingdom.